loved it!! for years!! thousands and thousands of miles.
#Call zipcar free
Our heads are literally spinning, and I am unemployed due to disability, so I am going to the free legal clinic in my city this week to see if I can get some advice from someone like you locally. reservation., evading our requests for explanation via email and phone, and then slapping us with a threat and demand of $1200 for an accident we have no physical or temporal or earthly or other worldly knowledge of!!! Like I don't know what car, got damaged, when or where, or how, but Zipcar closed OUR ACCOUNT IN THE MIDDLE OF USING ONE OF THEIR CARS, WITHOUT WARNING OR EXPLANATION, and we just got a THIRD PARTY THREAT LETTER DICTATING WE ARE RESPONSIBLE FOR DAMAGE TO SOME VEHICLE I MAY HAVE NEVER EVEN BEEN IN.
Use any other car sharing service other than Zipcar, unless you don't mind donating to charities you didn't sign up for.Īre you still making a similar offer of back of the napkin legal talking through situations? I have a serious, impending, altogether ridiculous situation with zipcar closing our account in. Zipcar keeps charging me for mistakes that were clearly their fault. So there’s my story, Im sick of Zipcar’s bs and im moving to Maven or Car2Go I am convinced Zipcar is a sleazy company that tries to get an extra buck from their customers with these bs fees, especially since I got charged ~$150 for a parking ticket on a car I didnt reserve (Im going to post separately about this). I tried to explain to them that every other time Ive been late was because of the same reason but different customer service screwups, but no luck. After a few days of investigating the issue, zipcar comes back to me stating they will not refund me because I have been late too many times. But in the notes you can see “Hours: 730-9pm” so I call up member services and see if I can get a refund for what was clearly a mistake. I noticed that the customer service guy only changed the start time of the reservation from 7 to 730, but not the end time, so I got charged for being late. However when i came back to return the car at 850pm, i am notified that i returned the car 20 minutes late and get hit with a $50 late charge. This took about 20 minutes so the customer service guy said hed change my reservation time from 7-830pm to 730-9pm to accommodate for the loss of time. I call customer service to which point they try to help me find the car based on the previous customer notes (which were useless, it went something along the lines of “i parked it next to the black building”, no street names are anything useful), and then proceed with assigning me a new car a few blocks down.
On Feb 21st I checked out a car from 7pm to 830pm, but when I went to the pickup location the car was not there (classic). Let me tell you guys of a recent incident which crossed the line and caused me to cancel my membership. Zipcar is known for having cars not being at their said location for pickup, in which case customer service will help you find a new car and reimburse you with the time lost.
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